Help Center

When will I receive my order?

The delivery date depends on two factors: the product preparation time and the courier’s delivery time.

Each product has different processing times: for example, Photo Prints usually require one business day, while more complex products like Photo Books may take several days. You will always find the estimated delivery date on each product page.

As soon as the order is ready, we hand it over to an express courier (GLS or SDA - Poste Italiane). Delivery usually takes place the next business day (excluding Saturday, Sunday, and holidays).

You will receive a confirmation email once we hand over the package to the courier. This email will also include the link to track the shipment. Tracking is activated within a few hours after pickup.

During peak seasons or in case of exceptional events (bad weather, strikes, etc.), delivery times may vary slightly.

Do you need to receive your order urgently, maybe for an exhibition or an important event? Contact us – we’ll do our best to accommodate you.

If you have any doubts about the timing for a specific product, feel free to contact our support team – we’ll be happy to help!

Still need assistance?

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